Terms of service
TERMS OF SERVICE
ABOUT US
Welcome to Hoss Clothing.
These Terms of Service apply when you access or use the Hoss Clothing website and when you purchase products from us.
In these Terms, “Hoss Clothing”, “we”, “us” and “our” mean:
HOSS Clothing Ltd
115–116 Spon End
Coventry
CV1 3HF
United Kingdom
Company number: 17040550
Email: hossclothingadmin@gmail.com
WhatsApp: 07783307730
Hoss Clothing operates this online store using Shopify.
By using our website or placing an order with us, you agree to these Terms of Service. These Terms do not affect any statutory rights you have as a consumer.
USING OUR WEBSITE
You may use our website for lawful purposes only.
You must not use the website for any unlawful or fraudulent purpose, attempt to gain unauthorised access to our website or systems, interfere with the operation or security of the website, introduce viruses or other harmful material, copy or exploit our website content without permission, or use the website in any way that could damage or impair it.
We reserve the right to restrict or suspend access to our website where reasonably necessary, including where we suspect misuse or unlawful activity.
OUR PRODUCTS
We take reasonable care to ensure that product descriptions, photographs, measurements and other information on our website are accurate.
However, colours shown on your screen may vary depending on your device, display settings and other technical factors. Minor variations in colour, texture or appearance do not necessarily mean that a product is defective.
Where measurements or sizing information are provided, these are intended as a guide. Please check the available sizing information before placing your order.
All products are subject to availability.
We may discontinue products or change product information from time to time. Changes will not affect orders that we have already accepted unless required by law.
PLACING AN ORDER
When you place an order through our website, you are making an offer to purchase the products in your order.
After placing your order, you will normally receive an acknowledgement email confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
A contract for the sale of the products is formed when we confirm that your order has been accepted.
If we are unable to accept your order, we will notify you and refund any payment you have made.
We may refuse or cancel an order where the product is unavailable, there is an obvious error in the price or product description, we suspect fraudulent or unlawful activity, or we are unable to obtain payment.
If we cancel an order after payment has been taken, we will provide a full refund.
PRICES AND PAYMENT
All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.
Prices include VAT where applicable.
Delivery charges, where applicable, will be displayed during the checkout process before you complete your order.
We reserve the right to change prices at any time. However, changes will not affect an order that we have already accepted.
We use third-party payment providers to process payments securely. We do not normally have access to your full payment card details.
You must ensure that the payment and contact information you provide is accurate and complete.
DELIVERY
We aim to dispatch orders within the timeframe stated on our website or in your order confirmation.
Our standard UK delivery service is Royal Mail Tracked 48.
Delivery times are estimates unless we have specifically agreed a guaranteed delivery date with you.
If no delivery period has been agreed, your order will normally be delivered without undue delay and no later than 30 days after the contract is formed, unless a different period has been agreed with you.
If there is a significant delay or we are unable to fulfil your order, you may have rights to cancel your order and receive a refund in accordance with applicable consumer law.
Risk in the goods remains with Hoss Clothing until the goods come into the physical possession of you or a person identified by you to receive them, other than the carrier.
OUR RESPONSIBILITY FOR PRODUCTS
Under UK consumer law, products supplied by us must be of satisfactory quality, fit for any particular purpose made known to us, as described, and consistent with any sample or model shown to you where applicable.
Nothing in these Terms is intended to exclude or restrict these statutory rights.
If you believe that an item is faulty, damaged, not as described or otherwise does not comply with your statutory rights, please contact us at hossclothingadmin@gmail.com.
Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.
RETURNS AND CANCELLATION
Our separate Returns and Refunds Policy explains our 30-day returns policy and the process for returning products.
Our 30-day returns policy is additional to your statutory rights.
For online purchases, consumers generally have a statutory right to cancel their order within 14 days of receiving the goods, without giving a reason, subject to certain legal exceptions.
If you exercise your statutory cancellation right, you normally have a further 14 days to return the goods.
Where a statutory cancellation right applies, the direct cost of returning the goods is normally the customer's responsibility, unless we have agreed otherwise or the goods are faulty.
We will refund the standard delivery charge paid for the original order where required by law. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option offered.
For full details, please see our Returns and Refunds Policy.
SALE AND DISCOUNTED PRODUCTS
Sale, promotional and discounted products are subject to the same statutory consumer rights as products sold at full price.
A reduction in price does not remove or reduce your legal rights if an item is faulty, not as described or otherwise fails to comply with UK consumer law.
Our voluntary 30-day returns policy also applies to sale and discounted items, subject to the conditions set out in our Returns and Refunds Policy.
EXCHANGES
We do not currently offer direct exchanges.
If you require a different size, colour or product, you can return the original item in accordance with our Returns and Refunds Policy and place a new order.
Your statutory rights remain unaffected.
PERSONALISED OR EXCLUDED PRODUCTS
Certain products may not qualify for the statutory right to cancel where an applicable legal exception applies.
This can include goods that have been made to your specifications or clearly personalised.
Where applicable, we will identify any such restriction on the relevant product page before you place your order.
This does not affect your statutory rights in relation to faulty, defective or incorrectly supplied goods.
INTELLECTUAL PROPERTY
All intellectual property rights in our website and its content belong to Hoss Clothing Ltd or our licensors.
This includes our name and branding, logos, photographs, product images, graphics, text, designs, product descriptions, website layout and content.
You may view and use the website for your own personal, non-commercial purposes.
You must not reproduce, copy, distribute, modify, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.
THIRD-PARTY SERVICES
Our website may use third-party services, including Shopify, payment providers, delivery companies and other service providers.
These services may have their own terms and privacy policies.
We are not responsible for the operation of third-party websites or services that are outside our reasonable control.
Nothing in this section affects any rights or remedies you may have against us under your contract with Hoss Clothing.
WEBSITE AVAILABILITY AND INFORMATION
We aim to keep our website available and information accurate, but we cannot guarantee that the website will always be available or free from errors.
We may temporarily suspend or restrict access to the website where reasonably necessary for maintenance, security, technical problems or other operational reasons.
We may correct errors or omissions in product information, pricing or availability.
If an obvious pricing or product description error affects an order that has not yet been accepted, we may contact you before accepting the order.
LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, defective products where liability cannot legally be excluded, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will only be responsible for losses that are reasonably foreseeable and arise directly from our breach of these Terms or our failure to comply with our legal obligations.
If you are purchasing products as a consumer, nothing in these Terms is intended to deprive you of any rights or remedies provided by UK consumer law.
EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include natural disasters, severe weather, fire, flood, industrial disputes, transport disruption, interruptions to postal or delivery services, telecommunications or internet failures, government action or other events beyond our reasonable control.
Where such an event affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
This section does not affect your statutory rights.
PRIVACY
We process personal information in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that your information may be processed by Hoss Clothing and by service providers who assist us in operating the website, processing payments, fulfilling orders and providing other services.
Please see our Privacy Policy for further information.
COMPLAINTS
If you have a complaint about an order, product or our service, please contact us first so that we have an opportunity to resolve the issue.
You can contact us at hossclothingadmin@gmail.com.
We will consider your complaint fairly and aim to resolve it as quickly as reasonably possible.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The version applicable to your order will normally be the version in force when you place your order.
Changes made after you have placed an order will not affect your contractual rights in relation to that order unless required by law or agreed with you.
GOVERNING LAW AND JURISDICTION
These Terms and any contract between you and Hoss Clothing are governed by the law of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer, you will also benefit from any mandatory protections provided by the laws of the country in which you live that cannot lawfully be excluded.
The courts of England and Wales will have jurisdiction, except that consumers living elsewhere in the United Kingdom or another jurisdiction may have additional rights to bring proceedings in the courts available to them under applicable law.
SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary, without affecting the validity of the remaining provisions.
CONTACT INFORMATION
HOSS Clothing Ltd
115–116 Spon End
Coventry
CV1 3HF
United Kingdom
Company number: 17040550
Email: hossclothingadmin@gmail.com
WhatsApp: 07783307730