Shipping policy

SHIPPING AND DELIVERY

DELIVERY

Our standard UK delivery service is Royal Mail Tracked 48.

We aim to process and dispatch orders as quickly as possible.

Once your order has been dispatched, you will receive confirmation that your order is on its way and, where available, tracking information.

Royal Mail Tracked 48 provides tracking and delivery updates. Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

DELIVERY TIMES

We aim to dispatch orders within the timeframe stated on our website or in your order confirmation.

Royal Mail Tracked 48 aims to deliver within approximately 2 working days after dispatch, although this is not a guaranteed delivery time.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including Royal Mail delays, adverse weather, industrial action, peak periods or other disruption to postal services.

Working days do not normally include Sundays or UK public holidays. Royal Mail may deliver on Saturdays.

TRACKING YOUR ORDER

Where tracking information is available, you can use the tracking details provided in your dispatch confirmation to monitor the progress of your delivery.

If your tracking information has not updated or your order appears to be delayed, please contact us at hossclothingadmin@gmail.com and we will assist where we can.

DELIVERY ADDRESS

Please ensure that your delivery address is correct before completing your order.

We cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

If you realise that you have provided an incorrect address after placing an order, please contact us as soon as possible.

We will do our best to assist, but we cannot guarantee that the address can be changed after an order has been dispatched.

DELAYED OR MISSING ORDERS

If your order has not arrived within a reasonable period after dispatch, please contact us at hossclothingadmin@gmail.com.

We may need to contact Royal Mail or make a claim with the delivery service where appropriate.

If an order is confirmed as lost in transit, we will work with you to resolve the issue in accordance with your statutory rights.

DAMAGED DELIVERIES

Please inspect your parcel and its contents when it arrives.

If your order arrives damaged, please contact us as soon as possible at hossclothingadmin@gmail.com, preferably with photographs of the packaging and the damaged item, so that we can investigate and assist you.

OUR RESPONSIBILITY FOR DELIVERY

We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them, other than the carrier.

Nothing in this Shipping and Delivery Policy affects your statutory rights under UK consumer law.

DELIVERY CHARGES

The applicable delivery charge, if any, will be clearly displayed at checkout before you complete your purchase.

Unless otherwise stated, our standard UK delivery service is Royal Mail Tracked 48.

CONTACT

HOSS Clothing Ltd
115–116 Spon End
Coventry
CV1 3HF
United Kingdom

Email: hossclothingadmin@gmail.com

WhatsApp: 07783307730