Privacy policy

Last updated: September 2026

This Privacy Policy explains how HOSS Clothing Ltd (“Hoss Clothing”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, place an order or otherwise interact with our services.

HOSS Clothing Ltd operates this online store using Shopify.

WHO WE ARE

HOSS Clothing Ltd
115–116 Spon End
Coventry
CV1 3HF
United Kingdom

Company number: 17040550

Email: hossclothingadmin@gmail.com

WhatsApp: 07783307730

For questions about how we use your personal information, please contact us using the details above.

INFORMATION WE COLLECT

When you use our website or place an order, we may collect information such as your name, billing and delivery address, email address, telephone number, order details, payment and transaction information, communications you have with us, information you provide when requesting a return or refund, and technical information about how you use our website.

We do not need your full payment card details to process an order. Payments may be processed securely by third-party payment providers.

HOW WE USE YOUR INFORMATION

We use personal information where necessary to process and fulfil orders, take and process payments, arrange delivery, provide tracking information, communicate with you about your order, process returns and refunds, respond to questions and customer service enquiries, prevent and detect fraud or misuse, maintain and improve our website and services, comply with our legal and regulatory obligations, and send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.

We only use your information where we have a lawful basis for doing so.

LEGAL BASES FOR PROCESSING

Depending on the circumstances, we may process your personal information because it is necessary to perform a contract with you, it is necessary for us to comply with a legal obligation, we have a legitimate interest in operating, protecting and improving our business and services, or you have given consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

SHOPIFY

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store and may process personal information on our behalf as part of providing its services.

Your information may also be processed by other service providers involved in operating our store, processing payments, fulfilling orders, providing delivery services, website functionality and other business services.

DELIVERY COMPANIES

We provide relevant information to delivery providers, including Royal Mail, where necessary to deliver your order.

For our standard UK delivery service, we use Royal Mail Tracked 48.

The information shared may include your name, delivery address and information necessary to provide delivery and tracking services.

PAYMENT PROVIDERS

Payments are processed through secure payment providers.

Depending on the payment method you choose, your payment information may be processed by the relevant payment provider.

We do not normally have access to your complete payment card details.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, understand how visitors use our website and, where applicable, support marketing and advertising.

Some cookies may be placed by third-party services that we use on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable certain cookies through your browser or any cookie-management tools provided on our website. Disabling certain cookies may affect website functionality.

MARKETING

If you subscribe to receive marketing communications from us, we may use your email address to send information about products, offers, promotions and other Hoss Clothing news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will not send marketing communications where your consent is required unless you have provided that consent.

SHARING YOUR INFORMATION

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include Shopify, payment providers, Royal Mail and other delivery providers, website and technology providers, fraud prevention and security providers, professional advisers, and government authorities or law enforcement agencies where we are legally required to do so.

We do not sell your personal information.

INTERNATIONAL TRANSFERS

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, maintain appropriate business records and comply with legal, accounting and tax obligations.

The length of time information is retained will depend on the type of information and why we need it.

KEEPING YOUR INFORMATION SECURE

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights under UK data protection law, including the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information in certain circumstances, request restriction of processing in certain circumstances, object to certain types of processing, request the transfer of certain information to another organisation, and withdraw consent where we rely on consent as our lawful basis.

These rights are subject to certain legal exceptions and may not apply in every circumstance.

To exercise your rights, please contact us at hossclothingadmin@gmail.com.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator.

CHILDREN’S PRIVACY

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by law.

THIRD-PARTY WEBSITES

Our website may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policy of any third-party service you use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will be published on our website with the updated date shown at the top.

HOSS Clothing Ltd
115–116 Spon End
Coventry
CV1 3HF
United Kingdom

Company number: 17040550

Email: hossclothingadmin@gmail.com

WhatsApp: 07783307730