Refund policy

RETURNS AND REFUNDS

We offer a 30-day returns policy, meaning you have 30 days from the date you receive your order to request a return.

CHANGE-OF-MIND RETURNS

If you change your mind about your purchase, you may return the item within our 30-day returns period, provided the item is in the same condition as when you received it: unworn, unused, with all original tags attached and, where reasonably possible, in its original packaging.

You will need to provide your order number or other proof of purchase.

The cost of returning an item for a change-of-mind return under our voluntary 30-day returns policy is the responsibility of the customer.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit while being returned to us.

To request a return under our 30-day returns policy, please contact us at hossclothingadmin@gmail.com before sending the item back.

We will then provide you with instructions on how and where to return your package.

YOUR STATUTORY RIGHTS

Our 30-day returns policy is in addition to, and does not affect, your statutory rights under UK consumer law.

For online purchases, you have a statutory right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions. You then have a further 14 days to return the goods.

Where you exercise this statutory cancellation right, you are responsible for the direct cost of returning the goods unless the goods are faulty or we have agreed to cover the cost.

We will refund the standard delivery charge paid when placing the order. If you selected a more expensive delivery option, we will only refund the cost of the least expensive standard delivery option offered.

You may handle the goods only to the extent necessary to establish their nature, characteristics and functionality, as you would reasonably be permitted to do in a shop. If the goods have been handled beyond this and their value has been diminished, we may make a reasonable deduction from your refund where permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it and contact us as soon as possible if an item is faulty, damaged or you have received the wrong item.

If an item is faulty, not as described, or we have sent you the wrong item, please contact us before returning it where possible.

We will cover the reasonable cost of returning the item and provide the appropriate remedy in accordance with your statutory rights.

Your statutory rights are not affected by our 30-day returns policy.

ITEMS THAT CANNOT BE RETURNED

Certain goods may be excluded from the statutory right to cancel where permitted by law, including goods made to your specifications or clearly personalised goods, and sealed goods that are not suitable for return for health or hygiene reasons where the seal has been broken.

For clothing, items must be returned unworn and unused, with tags attached where applicable.

Items may be tried on in the same way that would reasonably be permitted in a shop, but must not have been worn or used.

Sale and discounted items are eligible for return in accordance with this policy and your statutory rights.

Gift cards are non-refundable except where required by law.

EXCHANGES

We do not currently offer direct exchanges.

If you require a different size, colour or item, please return your original purchase in accordance with our returns policy and place a new order.

HOW TO REQUEST A RETURN

To request a return under our 30-day returns policy, please email hossclothingadmin@gmail.com with your order number and details of the item or items you wish to return.

We will provide you with instructions on where and how to return your package.

Please do not send items back before receiving our return instructions.

This does not restrict your statutory right to cancel an online order within the applicable statutory cancellation period.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be made to the original payment method.

For returns made under our 30-day returns policy, we will process the refund as soon as reasonably practicable after receiving and approving the returned goods.

Where the statutory cancellation right applies, refunds will be made within the timeframe required by UK consumer law.

Please note that your bank or card provider may take additional time to process the refund and return the funds to your account.

If you have any questions about a return or refund, please contact us at hossclothingadmin@gmail.com.